Privacy policy

Effective Date: December 19, 2023

Qosta Pottery (“Qosta,” “we,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you leave us a message through the contact form on our website at qosta.com (“Website”).

1. Information We Collect

We collect the following information when you leave us a message through the contact form on our Website:

• Your name: This information is used to address you personally in our response and ensure we are responding to the correct person.
• Your email address: We use this information to send you a confirmation of your message and to respond to your inquiries.
• Your phone number (optional): We may use this information to reach you directly if necessary, such as if there are any issues with processing your message.

2. How We Use Your Information

We use the information you provide in your message to:

• Respond to your inquiries and address your requests promptly.
• Provide you with the best possible customer service.
• Send you a confirmation of your message to acknowledge our receipt.
• Track your message for customer service purposes and to ensure timely responses.

We do not use your information for any other purposes, and we do not sell or share it with third parties, except for the following limited circumstances:

• If we are required to do so by law, such as when responding to a court order or subpoena.
• If we believe that sharing your information is necessary to protect our rights or property.
• If we believe that sharing your information is necessary to protect the safety of our employees or other users of our Website.

3. Sharing Your Information

We do not share your information with third parties, except for the following limited circumstances:

• We may share your email address with our email marketing service provider to send you marketing communications about our products and services, if you have provided your consent to receive such communications.
• We may share your information with our IT service provider to maintain and support our Website and our contact form.

In all cases, we require our service providers to maintain the confidentiality of your information and to use it only for the purposes for which we share it.

4. Your Choices

You can choose to opt out of receiving marketing communications from us by clicking on the unsubscribe link in any marketing email that we send you. You can also update your preferences regarding the collection and use of your personal information by contacting us at info@qosta.com

5. Security

We take reasonable precautions to protect your information from unauthorized access, use, disclosure, alteration, or destruction. We have implemented appropriate technical and organizational safeguards to protect your information, including data encryption and access controls. However, no security system is impenetrable, and we cannot guarantee that your information will never be accessed, used, disclosed, altered, or destroyed in a manner that is inconsistent with this Privacy Policy.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we will notify you by email or by posting a notice on our Website. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@qosta.com